Postage and Packaging

We aim to dispatch all items within 3 working days of receiving your order.

All prices include postage and packaging.

All items are sent via First Class Royal Mail.

Please allow 6 working days from placing your order to delivery. This takes into account the 3 working days for us to dispatch your order and 3 days for postage. If you require an item quickly please let us know prior to ordering.

 

Returns Policy

If you are unhappy with an item and wish to return it please contact us within 14 days of receipt of your item.

Please send an e-mail to enquiries@rapunzelstower.co.uk

We shall then provide you with a delivery address to which to send your item.

We cannot accept returns if the item has been used or worn.

Once we have received the returned item and checked the condition you will either receive a full refund via Paypal or we will send a replacement.

Please note that we will only refund postage costs if the item was damaged / faulty on receipt by the buyer. If the buyer simply changes their mind or does not like the item etc. the buyer shall bear the postage costs incurred to return the item.

We are unable to accept the return of earrings unless they were damaged upon receipt due to hygiene reasons.

 

Feedback

We like to hear from our customers so please let us know if you are happy with your item.

We also like to know if for some reason you are not satisfied with the product or service that you have received. We pride ourselves on providing quality products and a great service. We would hate to think that our customers are not happy with us so please contact us and we shall try to resolve your grievance as soon as possible.

 

If you have bought from our eBay shop please leave us feedback on there.

 

If you have bought from our website please contact us via email, Facebook or Twitter.

 

Jewellery and Tiaras

Please note that unless otherwise stated the majority of our jewellery and tiaras are costume / fashion. We therefore accept no responsibility for any dis-colouration that may occur over time. Please see the jewellery and tiara sections for details about how to care for your items.

 

Children's Items

Please note that our children's items are not suitable for children under the age of 3yrs due to small parts.

Our baby headbands are suitable for all ages.

We accept no responsibility if items that state they are unsuitable for children under 3yrs are given to children under this age.

 

 

Questions / Queries

If you have any questions regarding our products or services please contact us.

 

 

Thanks for your custom.

 

 

 

Rapunzel's Tower

Owner - Laura Lipscombe, Sole Trader

9, Damsteads,

Goldthorpe,

Barnsley,

South Yorkshire

S63 9FB